Terms and Conditions

PRODUCT INFORMATION

The descriptions of the products displayed on the Website are made based on the information provided by the suppliers of Torrevella Explota Agrícola SL. However, the information given on each product, as well as the photographs or videos related to them and the trade names, trademarks or distinctive signs of any kind contained in the website of THE COMPANY, are exposed in www.torrevella.com for guidance.

PRICES

All prices of the products indicated through the website include VAT and other taxes that may apply. However, these prices do not include the expenses corresponding to the shipment of the products, which are detailed separately and must be accepted by the Client.

AVAILABILITY

THE COMPANY informs the Client that the number of available units is kept up to date with the stocks in stock and the availability by our suppliers. In no case THE COMPANY will intentionally sell more units than it has or the supplier has reserved for it.

THE COMPANY will do everything possible to please all its Customers in the demand for the products. However, on occasion, and due to causes hardly controllable by THE COMPANY such as human errors or incidents in computer systems, it is possible that the amount finally served by the supplier differs from the order made by THE COMPANY to satisfy the orders of the Customers.

In the event that the product is not available after the order has been placed, the Customer will be informed by email of its total or partial cancellation. The partial cancellation of the order due to lack of availability does not entitle the cancellation of the entire order. If, as a result of this cancellation, the customer wants to return the delivered product, he must follow the stipulations in the Return section.

PAYMENT

The Client agrees to pay at the time the order is placed. To the initial price that appears in the Web site for each one of the products offered, the corresponding rates will be added to the relevant shipping costs. In any case, said rates will be previously communicated to the Client before formalizing the purchase itself.

The ticket or proof of purchase corresponding to the purchase order will be available and can be viewed at www.torrevella.com in the section "My account", "Orders".

The Client must pay the amount corresponding to his order by means of payment by credit or debit card (Visa, Mastercard, Visa Electron and / or other similar cards). The card with which the payment is made must have as a financial institution issuing to a Spanish bank or savings bank. Card payment is made through PayPal with its security protocols.

The Client must notify THE COMPANY of any improper or fraudulent charges on the card used for purchases, by email or by telephone, in the shortest possible time so that THE COMPANY can make the necessary arrangements.

ORDER FORMALIZATION

Once the order is formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CLIENT confirming the details of the purchase made.

CANCELLATION OF ORDERS

THE COMPANY will accept cancellations of orders when requested before sending it. To make the cancellation you must request it using the form «Customer service» or by sending an e-mail to info@torrevella.com.