Shipping policy - Sotaroni

Shipping policy

DEADLINES, DELIVERY PLACE AND LOSSES

I. Product delivery

The products offered on the website will only be sent to the indicated countries:

Spain (all the territory)

Zone 1: Austria, Belgium, Czechia, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Poland, Switzerland, United Kingdom.

Zone 2: Bulgaria, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Romania, Slovakia, Slovenia, Sweden 

Nor shipments will be made outside the mentioned delivery areas. 

THE COMPANY undertakes to deliver the product in perfect condition at the address indicated by the Customer in the order form, and which in any case must be included within the Territory. In order to optimize delivery, we thank the Customer for indicating an address in which the order can be delivered within normal business hours.

THE COMPANY will not be liable for errors caused in the delivery when the delivery address entered by the Customer in the order form does not conform to reality or has been omitted.

THE COMPANY informs the Client that it is possible that the same order is divided into several deliveries.

Once the order leaves our warehouses, an email will be sent notifying you that your order has been accepted and is being sent.

For security reasons, THE COMPANY will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

II. Delivery term

Unless otherwise stated, the products will be delivered within 3 to 5 business days. Shipments to the Canary Islands, Balearic Islands, Ceuta and Melilla will be delivered within 7 to 10 business days. 

The product will only be sent once the payment has been received.

In cases of delays in deliveries, THE COMPANY will inform its clients as soon as it becomes aware of them.

Each delivery is considered made from the moment in which the transport company makes the product available to the Client, which is materialized through the control system used by the transport company.

In the case of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel his order in accordance with the procedure described in Section «11. Return". Delays in delivery will not be considered those cases in which the order has been made available to the Customer by the transport company within the agreed deadline and has not been able to be delivered due to cause attributable to the Customer.

III. Shipping costs

Shipping costs for Spain (Peninsula) are free for orders over € 25, if not, € 15 per order will be charged. In the case of shipments to Spain outside the peninsula, € 15 will be charged per order.

For shipments outside the Spanish territory.

1 zone:  Austria, Belgium, Czechia, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Poland, Switzerland, United Kingdom.

EXPRESS 20kg – 25kg € 64,26
EXPRESS 15kg – 20kg € 58,14
EXPRESS 10kg – 15kg € 51,00
EXPRESS 5kg – 10kg € 43,86
EXPRESS 2kg – 5kg € 37,44
EXPRESS 0kg – 2kg € 22,44
EXPRESS Orders over € 199,00 Free
2 zone:  Bulgaria, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Romania, Slovakia, Slovenia, Sweden.
EXPRESS 20kg – 25kg € 86,70
EXPRESS 15kg – 20kg € 80,58
EXPRESS 10kg – 15kg € 73,44
EXPRESS 5kg – 10kg € 66,30
EXPRESS 2kg – 5kg € 60,18
EXPRESS 0kg – 2kg € 31,62
EXPRESS Orders over € 199,00 Free
 

IV. Delivery Data, Unrealized Deliveries and Loss

If the Customer is absent at the time of delivery, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY hires, as part of the courier delivery service, the performance of a series of follow-up actions, aimed at ensuring that delivery occurs.

If after 7 business days after delivery of the order has not been delivered, the Customer must contact THE COMPANY. In the event that the Client does not proceed like this, after 10 business days from the delivery to the delivery of the order, it will be returned to our warehouses and the Client must bear the cost of shipping and return to the origin of the merchandise, as well as the possible associated management costs.

If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks.

V. Diligence in delivery

The Customer must verify the good condition of the package before the carrier who, on behalf of THE COMPANY, delivers the requested product, indicating on the delivery note any anomaly that could be detected in the packaging. If, after reviewing the product, the Client detects any incident such as blow, breakage, signs of having been opened or any damage caused by the shipment, the latter undertakes to communicate it to THE COMPANY via email in the shortest period of time. possible time, before the next 24 hours from delivery. From that moment, no incidents of this type will be attended (only parts under warranty).