Shipping policy


I. Product delivery

THE COMPANY undertakes to deliver the product in perfect condition at the address indicated by the Customer in the order form, and which in any case must be included within the Territory. In order to optimize delivery, we thank the Customer for indicating an address in which the order can be delivered within normal business hours.

THE COMPANY will not be liable for errors caused in the delivery when the delivery address entered by the Customer in the order form does not conform to reality or has been omitted.

THE COMPANY informs the Client that it is possible that the same order is divided into several deliveries.

II. Delivery term

Shipments will be made through a courier company. The order placed by you will be delivered within a maximum period of 10 working days since we have made the order confirmation. Although the usual delivery period of THE COMPANY usually ranges between 3 and 6 days, from the end of the order.

These deadlines are means, and therefore an estimate. Therefore, they may vary for logistical reasons or force majeure. In cases of delays in deliveries, THE COMPANY will inform its customers as soon as it becomes aware of them.

Each delivery is considered made from the moment in which the transport company makes the product available to the Client, which is materialized through the control system used by the transport company.

In the case of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel his order in accordance with the procedure described in Section «11. Return". Delays in delivery will not be considered those cases in which the order has been made available to the Customer by the transport company within the agreed deadline and has not been able to be delivered due to cause attributable to the Customer.

III. Shipping costs

For Spain (peninsula) and Portugal the cost of shipping will be according to the rates negotiated with the carrier and indicated in the order placed.

Once the order leaves our warehouses, an email will be sent notifying you that your order has been accepted and is being sent.

For security reasons, THE COMPANY will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

IV. Delivery Data, Unrealized Deliveries and Loss

If the Customer is absent at the time of delivery, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY hires, as part of the courier delivery service, the performance of a series of follow-up actions, aimed at ensuring that delivery occurs.

If after 7 business days after delivery of the order has not been delivered, the Customer must contact THE COMPANY. In the event that the Client does not proceed like this, after 10 business days from the delivery to the delivery of the order, it will be returned to our warehouses and the Client must bear the cost of shipping and return to the origin of the merchandise, as well as the possible associated management costs.

If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks.

V. Diligence in delivery

The Customer must verify the good condition of the package before the carrier who, on behalf of THE COMPANY, delivers the requested product, indicating on the delivery note any anomaly that could be detected in the packaging. If, after reviewing the product, the Client detects any incident such as blow, breakage, signs of having been opened or any damage caused by the shipment, the latter undertakes to communicate it to THE COMPANY via email in the shortest period of time. possible time, before the next 24 hours from delivery. From that moment, no incidents of this type will be attended (only parts under warranty).