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Refund policy


Right of withdrawal for consumers and users. You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us: TORREVELLA EXPLOTACIÓN AGRICOLA SL, Polop Alt departure nº31 Alcoy (Alicante) ZIP: 03800 Telephone: 966525797, Email: media@torrevella.com. Su decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You can use the model withdrawal form below, although its use is not mandatory. 

You also have the option of electronically completing and sending the model withdrawal form or any other unequivocal declaration through our website. info@torrevella.com. If you use this option, we will notify you without delay in a durable medium (for example, by email) of the receipt of said withdrawal.

Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. 

We may withhold reimbursement until we have received the goods, or until you have provided proof of their return, depending on which condition is met first.

You must return or deliver the goods directly to TORREVELLA EXPLOTACIÓN AGRICOLA SL, Partida Polop Alt nº31 Alcoy (Alicante) CP: 03800 , without any undue delay and, in any case, no later than 14 calendar days from the date you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. 

You will have to bear the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

Exceptions to the right of withdrawal

The right of withdrawal will not be applicable to contracts that refer to:

The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

Modelo de formulario de desistimiento

(You only have to fill in and send this form if you want to withdraw from the contract)

- I hereby inform you / we communicate (*) that I withdraw from me / we withdraw from our (*) sale contract of the following good

- Ordered on / received on (*)

- Name of the consumer and user or consumers and users

- Domicile of the consumer and user or consumers and users

- Signature of the consumer and user or consumers and users (only if this form is submitted on paper)

- Date
(*) Delete as appropriate."

If the reason for the return is attributable to THE COMPANY  the amount of the return will be refunded.


THE COMPANY acts as a distributor of manufacturers who guarantee that the products that are presented for sale on sotaroni.com work correctly and do not have defects or hidden defects that may make them dangerous or unsuitable for normal use.

The contractual guarantee offered is the one usually granted by the manufacturer. Once the Customer has received the product, he will have the instructions provided by the manufacturer in his box, sufficient for the correct use and installation of the product and all the information about the guarantee. No Client may request a broader guarantee than indicated therein.

THE COMPANY will not be obliged to pick up the damaged product and the Customer must go to the Manufacturer's After Sales Service. In this sense, THE COMPANY will carry out the actions aimed at providing the Client who so requests the contact details of said service and will provide these sufficient information for the presentation of the relevant claims.

The warranty will lose its validity in case of defects or deterioration caused by external factors, accidents, especially electrical accidents, wear, installation and use not in accordance with the manufacturer's instructions.

Products modified or repaired by the Customer or any other person not authorized by the Manufacturer are excluded from the warranty. The guarantee will not be applicable to the apparent defects and defects of conformity of the product, for which any claim must be made by the Customer in question within 14 days of the delivery of the products. The warranty will not cover products damaged by improper use.

It is expressly stated that inflatables are not guaranteed since the manufacturer does not provide it due to the different factors that may affect its proper functioning (punctures, sun exposure, scratches ...).

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